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Delivery & Returns


Delivery:

Delivery costs will be added to the cost of your order.  The cost of delivery will depend on the total cost of your ordered items and where you live (Country). The cost of delivery will automatically be added to the “Item Summary” section of the Payment Details page prior to you completing your order.

Business Days are Monday – Friday (excluding bank and public holidays). We aim to despatch orders within 4 days of confirming your order.  If your order is delayed by more than 7 days please contact us.

Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of a delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse.  All orders from this website are traceable and require a signature upon delivery.

Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.

Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Returns:

Right to Cancel. If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item.  You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:

By phone: 00353 (0)21 451 0820
By email: help@humanandkind.com
By post: Human+Kind Ltd, Eurobase, Unit 312 IDA Industrial Estate, Cork Rd, Waterford, X91EH5N, Republic of Ireland

Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.  Items must be returned in the condition you received them.

How to Return Items:

You can return your items by post. Returns must be received by us within 14 days of you notifying us that you wish to return your items. To return items by post, please repackage them carefully and send them back to the Human+Kind ltd. named on the return label which is enclosed with your items.

Refunds:

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 10-14 Business Days to be credited to your account, depending on your card provider. We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders.  If you do not receive your refund within 14 days of us receiving the returned items, please contact us: Lisa@humanandkind.com

Paypal Refunds:

If you have paid for your order by PayPal, you can only return your order by post. PayPal orders cannot be returned to store.

Damaged or faulty goods:

In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item.  We will require details of the damage or fault and also the order reference number relating to the item.  If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge.  This does not apply to items that have failed due to wear and tear. A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis.  A full refund or replacement is not guaranteed after the expiry of the 30 day period.  Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.

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